💻New York's unemployment system is offline for 9 to 12 days while it's upgraded

If you collect unemployment in New York, the state's system is down right now. The Department of Labor took its online and phone services offline at 5 p.m. Monday for an upgrade. Until it's back, you can't file a new claim, certify for weekly benefits, or access or update your account.

Payments will be delayed, but you'll get every benefit you're entitled to once you file or certify in the new system, called Unemployment Services. Commissioner Roberta Reardon says your account will show whether a claim is pending or paid, and you can do it all from a smartphone.

• Work search: still log three activities a week unless exempt
• Missed Monday's 5 p.m. deadline? File or certify once it's back
• Businesses: NYS-1 and NYS-45 filings aren't affected
• Updates: the department will notify customers when it's back

Businesses get 24/7 access to make payments, update accounts and answer claim questions, the department says.